Telemarketing

Achieving and maintaining good performance in a telemarketing team can be difficult. We'd like to help you

The script must avoid giving the potential customer reasons to terminate the call early as well as achieve the balance between being polite and getting the required information as quickly as possible before moving on to the next call. Staff must be selected carefully, trained well and then given encouragement.

Team leaders and managers must work hard to keep the team on track and be given the information they need to identify and train those who are falling behind. BlackBIT’s many years of experience in every kind of telemarketing and telesales environment means they have an intimate understanding of all the requirements and pitfalls.  BlackBIT has developed training programs and technology to enable its customers to more than double the productivity of an average staff member.