Key Benefits of our VoIP Telephone Systems

Click the headings below to find more information about the benefits of VoIP Telephone Systems

Key VoIP benefits for call centres

Lower telecom costs

Businesses using VoIP usually benefit from:

  • low cost installation;
  • reduced maintenance costs;
  • reduced call costs;
  • free site to site voice communication; and
  • easy to maintain hardware.

For businesses looking at telephone based sites, such as call centres, the benefits are even greater:

  • no need for multiple Plain Old Telephone System (POTS) or ISDN lines so set up is easy;
  • no proprietary hardware;
  • location independence by virtual routing;
  • VoIP indefinite expandability accommodates organic growth; and
  • migration from one location to another is fast, simple and cost effective.

Increased productivity

As a manager, you can achieve greater control over outcomes through:

  • reduced timescales for initial training;
  • integral call data collection and validation;
  • enhanced monitoring capability;
  • using the BlackBIT eDialler system

Motivated staff

The cost of staff is the most expensive overhead for a business. VoIP telephony will encourage optimum motivation and performance:

  • fast induction capitalises on early enthusiasm;
  • real time data reduces capacity for entrenched behaviour;
  • flexible working locations encourage staff retention;
  • efficient dialling solutions reduce staff frustration; and
  • well analysed data improves performance and rewards for all.

VoIP benefits for outbound call centres

Fast and simple installation

Before VoIP, you had to arrange for a costly infrastructure – multiple copper lines or expensive ISDN connections – to be installed with a timeline dictated by BT.   

But with VoIP, as long as your site receives the internet via a broadband connection or a leased line, you can have a call centre:

  • configured to your specification and set up in a matter of hours; 
  • with low installation costs (the call centre PBX is a non proprietary, therefore cost effective, high quality server);
  • providing cost effective functionality and high quality calls.

In short, VoIP is fast, cost effective and fits in with your business needs.

Reduced telecom costs

A VoIP system will mean lower monthly overheads for your business because with fewer lines to rent, the rental costs are greatly reduced. Call costs are cheaper with VoIP.

It is estimated that most businesses can save between 20 and 40% over a traditional telephony service although exact savings will vary according to your specific business activities.

PBX upgrades will no longer be the huge capital expense, as well as upheaval, associated with a traditional system. Also, if you want to expand your call centre facilities, further installations replicate the low cost of the initial installation.                             

Keen and better motivated staff

You can have wallboards which give real time data both to teams and management. These provide incentives to better performance leading to greater reward and job satisfaction. 

You will find that the user friendly and intuitive equipment inspires confidence, produces synergies and reduces job frustration.

Reduced downtime

Maintenance is simple and fault repairs can be dealt with speedily. As well as adding flexibility, built-in layered redundancy cuts downtime to an absolute minimum.                             

Increased productivity

A VoIP system is intuitive and largely automated.  It is therefore so simple and easy to use that initial staff training time is reduced. Your staff will find the system easy to understand. Enthusiasm to start, not fear at the thought of starting, will be the outcome. 

Using the BlackBIT eDialler will mean that your staff do not waste time between calls. As soon as they have finished one call, the next one is being dialled automatically: productivity can increase by up to 80%.                 

Improved management data

The telephony system is integrated with the computer network. Therefore, immediate and automated reporting of productivity is a key benefit for VoIP outbound call centre managers.

Data collection and data validation can be built in to your customised specification.

A PC per member of staff is not necessary as call outcomes can be reported using the telephone.

The simple and comprehensive control and reporting systems allow supervision of the entire call centre on a real time or retrospective basis from anywhere in the world.                             

Better client service

VoIP monitoring enables management to have full control over every campaign it runs. It will provide improved business intelligence to your clients. Your relationship will be enhanced and there will be opportunities for repeat co-operation.               

Easy connection of different locations

You will be able to create a unified atmosphere amongst your staff because connecting different locations together has never been so easy. Free site to site communication enables more efficient resourcing and information flow.                  

Accommodating the good times and the bad times

BlackBIT knows that in business it is encouraging to consider the good times. However, sometimes you have to consider the bad times and plan for what might happen in a downturn. VoIP technology can, at little cost, accommodate downsizing as well as upsizing. 

There would be no need to cancel line rentals because they were not necessary for the installation. As soon as the upturn occurs, the VoIP system can, again at little cost, be reinstated and redeployed.

VoIP scalability means never outgrowing the VoIP solution

When you use traditional telephony an entirely new system has to be installed when you want to increase capacity. On the other hand, VoIP can expand an outbound call centre system almost infinitely at very low cost.

It is easy and cost effective to set up a new VoIP call centre. In the same way, if you wanted to move an outbound call centre system to another location, your business would benefit from the same cost and time efficiencies. 

All you need is internet connection and then a removal team to take the VoIP equipment to the new site where it can be reassembled in next to no time.

BlackBIT VoIP call centre systems deliver a solution which is flexible, simple to use and robust at a fraction of the cost of a standard telephone system. Call us on 01392 279999 to find out more

VoIP benefits for inbound call centres

Fast and simple installation

Before VoIP, you had to arrange for a costly infrastructure – multiple copper lines or expensive ISDN connections – to be installed with a timeline dictated by BT.  

But with VoIP, as long as your site receives the internet via a broadband connection or a leased line, you can have a call centre:

  • configured to your specification and set up in a matter of hours; 
  • with low installation costs (the call centre PBX (Private Branch eXchange) is a non proprietary, therefore cost effective, high quality server);
  • providing cost effective functionality (including an automated answering and switchboard system); and
  • high quality calls (callers to a VoIP call centre will not be able to tell the difference between it and a regular landline).

In short, VoIP is fast, cost effective and fits in with your business needs.

Reduced telecom costs

A VoIP system will mean lower monthly overheads for your business because with fewer lines to rent, the rental costs are greatly reduced. Call costs are cheaper with VoIP. 

There is no need for expensive and difficult to maintain proprietary combined voice/data systems in your inbound VoIP call centre.

It is estimated that most businesses can save between 20 and 40% over a traditional telephony service although exact savings will vary according to your specific business activities.

PBX upgrades will no longer be the huge capital expense, as well as upheaval, associated with a traditional system.  Also, if you want to expand your call centre facilities, further installations replicate the low cost of the initial installation.                             

Keen and better motivated staff

You can have wallboards which give real time data both to teams and management. These provide incentives to better performance leading to greater reward and job satisfaction. 

You will find that the user friendly and intuitive equipment inspires confidence, produces synergies and reduces job frustration.

Reduced downtime

Maintenance is simple and fault repairs can be dealt with speedily. As well as adding flexibility, built-in layered redundancy cuts downtime to an absolute minimum.  

Increased productivity

A VoIP system is intuitive and largely automated. It is therefore so simple and easy to use that initial staff training time is reduced. Your staff will find the system easy to understand. Enthusiasm to start, not fear at the thought of starting, will be the outcome.

The total integration of telephony and computer networks makes the automation of routing and notifications a basic function rather than a premium option.  

This means that you not only reduce call time by forwarding the customer directly to the relevant person, but the inbuilt flexibility also cuts the number of staff as the system balances routing throughout the working period.

Improved management data

As the telephony system is integrated with the computer network, immediate and automated reporting of productivity is a key benefit for VoIP inbound call centre managers.

Data collection and data validation can be built in to your customised specification.

The simple and comprehensive control and reporting systems allow supervision of the entire call centre on a real time or retrospective basis from anywhere in the world.                             

Presenting a professional image

Your firm always wants to promote a professional image which gives customers the peace of mind that their business is in good hands. 

Recorded greetings can introduce your firm and allow customers to access automated product information, hours of operation, or a specific department or member of staff. With this solution you can promote your products and services while callers are being transferred or are on hold. 

Each member of staff can have his/her own personal voicemail box which allows callers to leave a message for a specific person.

 All your departments can have their own voicemail boxes as well.  Multiple departments can be answered by the same people using the call announcement feature which advises which department the customer wishes to speak to before the call is answered.    

A virtual call centre

VoIP can be a completely virtual call centre solution. This means that when a customer calls your main telephone number they can reach your staff no matter where they are. 

Virtual routing allows all calls to be directed to the right call centre regardless of where they actually are – across multiple sites or for home-workers, even internationally.                              

Accommodating the good times and the bad times

BlackBIT knows that in business it is encouraging to consider the good times. However, sometimes you have to consider the bad times and plan for what might happen in a downturn.  VoIP technology can, at little cost, accommodate downsizing as well as upsizing. 

There would be no need to cancel line rentals because they were not necessary for the installation.  As soon as the upturn occurs, the VoIP system can, again at little cost, be reinstated and redeployed. 

Never miss a customer call

The VoIP solution has no limit to the number of incoming calls you receive at once. With a traditional telephony system you have to purchase multiple telephone lines to handle multiple incoming calls and when they are busy your customers cannot get through.  

With VoIP, your customers never receive a busy signal and can always reach you which means better customer service and satisfaction. For example, you can have four customers calling you at once without the need to purchase four telephone lines.                    

Easy connection of different locations

You will be able to create a unified atmosphere amongst your staff because connecting different locations together has never been so easy. Free site to site communication enables more efficient resourcing and information flow.                  

VoIP scalability means never outgrowing the VoIP solution

When you use traditional telephony an entirely new system has to be installed when you want to increase capacity. On the other hand, VoIP can expand an inbound call centre system almost infinitely at very low cost.

It is easy and cost effective to set up a new VoIP call centre.  In the same way, if you wanted to move an inbound call centre system to another location, your business would benefit from the same cost and time efficiencies. 

All you need is internet connection and then a removal team to take the VoIP equipment to the new site where it can be reassembled in next to no time.

BlackBIT VoIP call centre systems deliver a solution which is flexible, simple to use and robust at a fraction of the cost of a standard telephone system. Call us on 01392 279999 to find out more.

Key benefits for businesses

Lower telecom costs

In general, businesses like yours benefit from:

  • low cost installation;
  • reduced maintenance costs;
  • reduced call costs;
  • free site to site voice communication; and
  • easy to maintain hardware.

Greater flexibility

The cost of staff is the most expensive overhead for your business. VoIP telephony will encourage optimum motivation and performance:

  • location independence enables effective remote working;
  • hot desking is easy, as migration from one work location to another is fast, simple and cost effective;
  • VoIP indefinite expandability accommodates organic growth;
  • conferencing facilities enable more efficient diary management; and
  • voicemail to email allows better task and time management.

Increased functionality

VoIP telephony offers you far greater functionality than traditional phone installations, including:

  • call conferencing;
  • voicemail to email;
  • do not disturb;
  • call waiting;
  • caller ID;
  • hands free;
  • personal address book; and
  • CRM system integration.

Will VoIP technology benefit your company?

  • Do you make or receive a lot of calls?
  • Have you at least five phone lines and extensions (over one or more locations)?
  • Do you want to improve your customer care results?
  • Are you looking to reduce your overheads?

If any of these apply to you, then you could benefit from a VoIP telephony system. With BlackBIT’s VoIP it is possible to reduce your costs so that the installation will be paid for in just a few months. Contact us now to discuss your firm’s requirements.

VoIP benefits for businesses

Fast and simple installation

Before VoIP, you had to arrange for a costly infrastructure – multiple copper lines or expensive ISDN connections – to be installed with a timeline dictated by BT.  

But with VoIP, as long as your site receives the internet via a broadband connection or a leased line, you can have a call centre:

  • configured to your specification and set up in a matter of hours; 
  • with low installation costs (the call centre PBX is a just basic, but quality, server);
  • providing cost effective functionality (such as CRM system integration and IVR technology); and
  • high quality calls.

In short, VoIP is fast, cost effective and fits in with your business needs.

Reduced telecom costs

A VoIP system will mean lower monthly overheads for your business because with fewer lines to rent, the rental costs are greatly reduced. Call costs are cheaper with VoIP.

It is estimated that most businesses can save between 20 and 40% over a traditional telephony service although exact savings will vary according to your specific business activities.

PBX upgrades will no longer be the huge capital expense, as well as upheaval, associated with a traditional system. Also, if you want to expand your business operation, further installations replicate the low cost of the initial installation.                             

A virtual office

Staff working away from the workplace can receive calls, check voicemail or get notification of new messages anywhere. VoIP can be a virtual office phone solution. This means that when a customer calls your firm’s main telephone number they can reach your staff regardless of where they are.  

Calls can be received at home, at the office, on a laptop, at a hotel or on a mobile. With the find me/follow me feature the BlackBIT solution will locate you automatically by simply specifying places where you can be found.  

For example, staff can install a virtual telephone on their laptops and make or answer calls from the comfort of their hotel room.   

Receive voicemail anywhere

You can receive new voicemail on either a mobile, pager, Blackberry, telephone or via email. New voicemail messages can be heard via e-mail from your computer.  

You can check voicemail from a regular telephone by calling either the main telephone number or by pressing the message button on the digital office telephone.                 

VoIP keeps your existing telephone numbers

When you switch to VoIP telephony, your existing telephone number can normally be ported away from your existing provider. BlackBIT takes care of the process and there will be no interruption in your telephone service. Once your number has been ported, it becomes geographically independent. It can be used anywhere.

Never miss a customer call

The VoIP solution has no limit to the number of incoming calls you can receive at once. With a traditional telephony system you have to purchase multiple telephone lines to handle multiple calls and when they are busy your customers cannot get through. 

With VoIP, your customers never receive a busy signal and can always reach you which means better customer service and satisfaction. For example, you can have four customers calling you at once without the need to purchase four telephone lines.

User friendly VoIP

VoIP provides an easy to navigate intuitive interface to keep you in control of the system.

Virtual offices in other locations

You can set up VoIP virtual local telephone numbers in other locations where you do business or wish to do business. This gives you a local presence while allowing you to answer calls from anywhere.  

For example, you could have a local telephone number for Sheffield but answer your calls at your main office in Bristol. This is a great feature for advertising in the local business directories to generate local sales.      

Better customer service

VoIP can offer you many tools to improve the level of customer service within your firm.  

Call transfer means that a customer can contact the correct member of staff who could be working from anywhere within your organisation.  

Departmental ring groups can be used to direct callers to a number of people at once.  Call waiting places a customer on hold while they wait for the next member of staff to become available.  Day/night mode will let customers know when your office is closed.  Direct dial-in is available.  Call conferencing can be used for virtual meetings, training and sales purposes.  Voicemail to email aids better time management.

Easy connection of different locations

You will be able to create a unified atmosphere amongst your staff because connecting different locations together has never been so easy. Free site to site communication enables more efficient resourcing and information flow.

For example, you can call an employee at another site by just dialling their extension. Calls can be transferred between staff in other offices. Incoming calls can also be routed to different people in different offices.                                

Presenting a professional image

Your firm always wants to promote a professional image which gives customers the peace of mind that their business is in good hands. 

Recorded greetings can introduce your firm and allow customers to access automated product information, hours of operation, or a specific department or member of staff. With this solution you can promote your products and services while callers are being transferred or are on hold. 

Each member of staff can have his/her own personal voicemail box which allows callers to leave a message for a specific person.

 All your departments can have their own voicemail boxes as well. Multiple departments can be answered by the same people using the call announcement feature which advises which department the customer wishes to speak to before the call is answered.

Accommodating the good times and the bad times

BlackBIT knows that in business it is encouraging to consider the good times. However, sometimes you have to consider the bad times and plan for what might happen in a downturn. VoIP technology can, at little cost, accommodate downsizing as well as upsizing. 

There would be no need to cancel line rentals because they were not necessary for the installation. As soon as the upturn occurs, the VoIP system can, again at little cost, be reinstated and redeployed.

VoIP scalability means never outgrowing the VoIP solution

When you use traditional telephony an entirely new system would have to be installed when you want to increase capacity. On the other hand, VoIP systems can expand almost infinitely at very low cost.

It is easy and cost effective to set up a new VoIP system. In the same way, if you wanted to move to another location, your business would benefit from the same cost and time efficiencies. 

All you need is internet connection and then a removal team to take the VoIP equipment to the new site where it can be reassembled in next to no time.

BlackBIT VoIP systems deliver a solution which is flexible, simple to use and robust at a fraction of the cost of a standard telephone system.  Call us on 01392 279999 to learn more